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Top service and quality is essential – Total Quality |
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The entire structure is subject to a quality vision, which has been documented in a quality management system:
- We want satisfied customers.
- The customer sets the parameters for our quality.
- Our quality goal is always "zero errors" or "100% right".
- Confirmed appointments must always be kept.
- Every employee contributes to the implementation of our quality targets.
- Preventing faults has priority over correcting faults.
- We demand the highest quality from our suppliers.
- We consistently apply methods for early fault detection.
- Achievement of our quality goals is an important management task. Quality of work is particularly important when assessing employee performance.
- Our quality guidelines are binding.
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