Since the outbreak of the coronavirus COVID-19 has caused a lot of uncertainty and questions, we herewith would like to share our policy based on the current situation.
We have established a COVID-19 task force to monitor the situation daily and to ensure a quick reaction and response to the continuously changing situation. We have since put the following precautionary measures into action:
Business travel and in-person meetings
We have limited business travel for our employees and restricted onsite visits to our facility. We have phone and videoconferencing tools at the ready to conduct virtual meetings. We have experienced this is an effective way to conduct business while simultaneously minimizing health risks.
After-sales and parts service support
We try to continue (despite all travel restrictions) to carry out the required on-site service support in order to maintain your medical production. Our customer support and our service account managers are available by email and phone. Just ask us, we will try to support you the best possible way.
Employee workforce is divided and work partially remotely
We have begun implementing occupancy and social distancing guidelines as recommended WHO and Robert-Koch-Institute. We implemented a shift model for all areas of the company including office workers. While the first shift leaves at 1pm, the second shift cannot enter the campus before 2pm. We have a very solid internal communications system and can remain operational with a remote staff.
Extreme Hygienic Measures
We have implemented additional steps to ensure we maintain a higher level of cleanliness in our facility. Our cleaning service is regularly performing a deep cleaning and disinfecting of all common areas, especially between the two shifts.
With the measures in place, we have been able to keep our project timelines on track as of today. All FAT´s, SAT´s and Services that have been scheduled for the next weeks are evaluated case by case and discussed with our valued customers to minimize the impact on installations and production planning.
The entire Groninger Team is dedicated to support our customers. Although face-to-face meetings have been reduced significantly, we have been using communication via Skype, What´s App, GoToMeeting or TeamViewer even FATs or to replace on-site services.
If you have any questions or concerns, please reach out to your contact person within our organization.
As always, thank you for your continued partnership and support.
Best wishes to you, your families and colleagues.