Field Service Technician/Engineer

Known globally for its high-precision filling and closing machines, the Germany based groninger company is a world leader in highly sophisticated, innovative and customized solutions for manufacturers of pharmaceuticals and cosmetics. groninger USA, located in Charlotte, NC, is the regional headquarter for our American and Canadian customer base. We offer an unparalleled work environment and outstanding career opportunities for manufacturing, sales, machine assembly, engineering, procurement and after sales support including field service.  groninger USA LLC offers a competitive salary and benefits package, including 20 days of paid time off.

Field Service Technician/Engineer

Reporting to the Service Manager, the Field Service Technician/Engineer will be responsible for providing technical customer support for all company equipment and accessories including the installation of new machines, warranty repairs, and customer training. 

Duties and Tasks:

  • Installation of new, updated and/or retrofitted filling equipment
  • Integration of all electrical and mechanical components and assemblies
  • Support application and systems software to meet customer expectations
  • Support Customer onsite production runs
  • Troubleshooting and resolution of equipment
  • Perform service based on agreed-upon customer requirements
  • Timely, complete and accurate Service Report filing following customer visits

Skills and Qualifications – Must Have:

  • 5 years’ experience in a related field and industry
  • Advanced electrical, mechanical and pneumatic technical skills
  • PLC (Programmable Logic Control) controls. i.e.: Siemens S7 Series; Allen Bradley
  • Machine tool product knowledge
  • Ability to read and interpret blue prints, schematics and machine specifications
  • Availability for travel (70%) domestic and international to customer sites

Preferred Skills and Qualifications:

  • Engineering experience
  • Strong decision-making skills
  • Works well in a demanding environment
  • Excellent customer service skills
  • Ability to creatively and independently troubleshoot and solve technical problems

Type of employment: Full/ part time

Relocation: Assistance may be provided as applicable 

Visa: Assistance may be provided on a case-by-case basis  

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