Field Service Technician | Western US

Known globally for its high-precision filling and closing machines, the Germany based groninger company is a world leader in highly sophisticated, innovative and customized solutions for manufacturers of pharmaceuticals and cosmetics. groninger USA, located in Charlotte, NC  (photo) is the regional headquarter for our American and Canadian customer base. We offer an unparalleled work environment and outstanding career opportunities for manufacturing, sales, machine assembly, engineering, procurement and after sales support incl. field service. groninger USA LLC offers a competitive salary and outstanding benefits. Come see for yourself!

Field Service Technician | Western US

Reporting to the Service Manager, the Field Service Technician  will be responsible for providing  technical customer support for all company equipment and accessories including the installation of  new machines, warranty repairs, and customer training. 

Your Tasks

  • Installation of new, updated and/or retrofitted filling equipment
  • Integration of all electrical and mechanical components and assemblies
  • Application and systems software support to meet customer expectations
  • Onsite production run support
  • Equipment troubleshooting and resolution
  • Perform service based on agreed upon customer requirements
  • Timely Service Report filing following customer visits

Your Profile

  • 5 years experience in a related field and industry
  • Advanced electrical, mechanical and pneumatic skills
  • PLC (Programmable Logic Control) controls. i.e.: Siemens S7 Series ; Allen Bradley
  • Machine tool product knowledge
  • Ability to read and interpret blue prints, schematics and machine specifications
  • Availability for travel (70%) domestic and international to customer site

Preferred Skills and Qualifications

  • Engineering experience
  • Strong decision making skills
  • Work well in a demanding environment
  • Excellent customer service skills
  • Ability to creatively and independently troubleshoot and solve technical problems  

Type of Employment:

Full time

Email your resume to: jobs@groningerusa.com

No Phone Calls Please!