Technical Support Hotline
Even a groninger machine might stop working at some point, and we want to be there for you when you need us the most. We have established a remote Tech Support team which will troubleshoot the issue via phone, email, TeamViewer or VPN access directly to your machines. This reduces the need to schedule a Field Service Technician, resulting in quicker and lower cost support.
We will begin charging remote services fees with an hourly rate that is a fraction of the cost of an on-site Field Service Technician.
There is no charge for remote assistance on new machines in their first year or for troubleshooting issues requiring less than1 hour of remote support.
Phone: (980) 233-4355
Spare Parts Hotline
We want to make it easy for you to place spare part orders. No matter if you have the part number or not. If the part exists on a groninger machine, we will help to identify it. Our Spare Parts team has access to a Technical Help Desk, who will help browse through machine files to identify the correct item. The Technical Help Desk is also double checking all spare part orders, To ensure the ordered parts are used in your machine, the ordered parts are still valid and
to advise if additional parts should be purchased, as they are part of an assembly.
Phone: (980) 233-4377
Customer Service Hotline
Our Project Coordinators are here to help you with any requests or questions you might have. Do you have new products or components you want to run on a groninger machine and need new size parts? Do you need any upgrades to your existing machinery, like vision systems, upgrades for obsolete systems or adding Production Data Acquisition (PDA) systems? Do you have a need for machine training or just want to know the filling range of your groninger filler? Please feel free to reach out to us.
Phone: (980) 233-4366